.support-admin-desk{--sa-accent:var(--brand-cyan,#0ea5e9);--sa-accent-dark:var(--brand-teal,#0d9488);--sa-accent-soft:color-mix(in srgb,var(--sa-accent) 10%,transparent);--sa-border:var(--color-border,#e2e8f0);--sa-muted:var(--color-text-muted,#64748b);--sa-card:var(--color-bg-card,#fff);display:flex;flex-direction:column;gap:16px;min-height:calc(100vh - 140px)}.support-admin-kpis{display:grid;grid-template-columns:repeat(6,1fr);gap:10px}.support-admin-kpi{display:flex;flex-direction:column;gap:2px;padding:12px 14px;border-radius:12px;border:1px solid var(--sa-border);background:var(--sa-card);box-shadow:0 1px 2px rgba(15,23,42,.04)}.support-admin-kpi strong{font-size:1.35rem;font-weight:700;line-height:1.1;letter-spacing:-.02em}.support-admin-kpi span{font-size:.72rem;font-weight:600;color:var(--sa-muted);text-transform:uppercase;letter-spacing:.03em}.support-admin-kpi--warn strong{color:#dc2626}.support-admin-kpi--warn{border-color:rgba(239,68,68,.25);background:linear-gradient(180deg,#fff,#fef2f2)}.support-admin-kpi--live strong{color:var(--sa-accent-dark)}.support-admin-topbar{display:flex;align-items:center;justify-content:space-between;gap:12px}.support-admin-topbar-meta{display:flex;align-items:center;gap:10px}.support-admin-live-pill{display:inline-flex;align-items:center;gap:6px;padding:5px 10px;border-radius:999px;font-size:.72rem;font-weight:600;color:var(--sa-accent-dark);background:var(--sa-accent-soft);border:1px solid color-mix(in srgb,var(--sa-accent) 22%,transparent)}.support-admin-live-dot{width:6px;height:6px;border-radius:50%;background:var(--sa-accent);animation:sa-pulse 2s infinite}@keyframes sa-pulse{0%,to{opacity:1}50%{opacity:.4}}.support-admin-workspace{display:grid;grid-template-columns:minmax(300px,380px) 1fr auto;gap:14px;flex:1 1;min-height:0;align-items:stretch}.support-admin-workspace--no-sidebar{grid-template-columns:minmax(300px,380px) 1fr}.support-admin-queue-panel{min-width:0;display:flex;flex-direction:column;border:1px solid var(--sa-border);border-radius:14px;background:var(--sa-card);overflow:hidden;box-shadow:0 1px 3px rgba(15,23,42,.05);max-height:calc(100vh - 260px)}.support-admin-queue-panel .card{border:none;border-radius:0;box-shadow:none;margin:0;padding:12px 14px;flex:1 1;display:flex;flex-direction:column;min-height:0;overflow:hidden}.support-admin-queue-panel .card-title{margin:0;font-size:.9rem;font-weight:700}.support-admin-queue-panel .card>div:first-child{flex-shrink:0;margin-bottom:10px!important;padding-bottom:10px;border-bottom:1px solid var(--sa-border)}.support-admin-queue-panel .table-wrap{flex:1 1;overflow:auto;min-height:0}.support-admin-ticket-link{background:none;border:none;padding:0;font:inherit;color:var(--sa-accent-dark);font-weight:600;cursor:pointer;text-align:left}.support-admin-ticket-link.active{color:var(--sa-accent);text-decoration:underline}.support-admin-conv{display:flex;flex-direction:column;min-height:0;min-width:0;height:calc(100vh - 260px);max-height:calc(100vh - 260px);border:1px solid var(--sa-border);border-radius:14px;background:var(--sa-card);overflow:hidden;box-shadow:0 1px 3px rgba(15,23,42,.05)}.support-admin-alerts,.support-admin-composer,.support-admin-conv-head,.support-admin-tools{flex-shrink:0}.support-admin-conv-empty{flex:1 1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:48px 24px;text-align:center;color:var(--sa-muted)}.support-admin-conv-empty h3{margin:12px 0 6px;font-size:1.05rem;color:var(--color-text,#0f172a)}.support-admin-conv-head{padding:14px 18px;border-bottom:1px solid var(--sa-border);display:flex;align-items:flex-start;justify-content:space-between;gap:12px;flex-wrap:wrap}.support-admin-conv-head h2{margin:0 0 4px;font-size:1rem;font-weight:700}.support-admin-conv-meta{font-size:.78rem;color:var(--sa-muted)}.support-admin-actions{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}.support-admin-action-btn{display:inline-flex;align-items:center;justify-content:center;min-width:32px;min-height:32px;padding:5px 10px;border-radius:8px;border:1px solid var(--sa-border);background:var(--color-bg-tertiary,#f1f5f9);font-size:.76rem;font-weight:600;cursor:pointer;color:var(--color-text-primary,#334155);transition:background .12s,border-color .12s,color .12s,box-shadow .12s}.support-admin-action-btn:hover:not(:disabled){border-color:var(--sa-accent);color:var(--sa-accent-dark);background:var(--sa-accent-soft);box-shadow:0 1px 3px rgba(15,23,42,.08)}.support-admin-action-btn:disabled{opacity:.45;cursor:not-allowed}.support-admin-action-btn--primary{background:var(--sa-accent-soft);border-color:color-mix(in srgb,var(--sa-accent) 35%,transparent);color:var(--sa-accent-dark)}.support-admin-alerts{padding:0 18px;display:flex;flex-direction:column;gap:8px;margin-top:12px}.support-lock-banner,.support-sla-banner{border-radius:10px;font-size:.82rem}.support-admin-chat{flex:1 1 auto;min-height:0;overflow-y:auto;overflow-x:hidden;overscroll-behavior:contain;padding:16px 18px;display:flex;flex-direction:column;gap:12px;background:var(--sa-chat-bg,linear-gradient(180deg,var(--color-bg-tertiary,#f1f5f9) 0,var(--sa-card) 48%));scrollbar-width:thin;scrollbar-color:color-mix(in srgb,var(--sa-muted) 55%,transparent) transparent}.support-admin-chat::-webkit-scrollbar{width:8px}.support-admin-chat::-webkit-scrollbar-track{background:transparent}.support-admin-chat::-webkit-scrollbar-thumb{background:color-mix(in srgb,var(--sa-muted) 50%,transparent);border-radius:999px;border:2px solid transparent;background-clip:padding-box}.support-admin-chat::-webkit-scrollbar-thumb:hover{background:color-mix(in srgb,var(--sa-muted) 75%,transparent);background-clip:padding-box}.support-admin-msg{display:flex;gap:8px;max-width:78%}.support-admin-msg--user{align-self:flex-end;flex-direction:row-reverse}.support-admin-msg-avatar{width:30px;height:30px;border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center;font-size:.6rem;font-weight:700;color:#fff}.support-admin-msg-avatar--user{background:linear-gradient(135deg,#8b5cf6,#6d28d9)}.support-admin-msg-avatar--agent{background:linear-gradient(135deg,var(--sa-accent),var(--sa-accent-dark))}.support-admin-msg-body{min-width:0}.support-admin-msg-meta{font-size:.68rem;color:var(--sa-muted);margin-bottom:3px}.support-admin-msg--user .support-admin-msg-meta{text-align:right}.support-admin-msg-bubble{padding:9px 12px;border-radius:12px;font-size:.86rem;line-height:1.45;background:var(--sa-card);border:1px solid var(--sa-border)}.support-admin-msg--user .support-admin-msg-bubble{background:linear-gradient(135deg,var(--sa-accent),var(--sa-accent-dark));color:#fff;border-color:transparent}.support-admin-msg--internal .support-admin-msg-bubble{background:#fffbeb;border:1px dashed #fbbf24;color:#92400e}.support-admin-msg-bubble img{max-width:min(280px,100%);max-height:240px;border-radius:8px;margin-top:4px;display:block;object-fit:contain;cursor:pointer}.support-admin-msg--user .support-admin-msg-bubble a{color:#fff}.support-admin-tools{border-top:1px solid var(--sa-border)}.support-admin-tools-toggle{width:100%;display:flex;align-items:center;justify-content:space-between;gap:8px;padding:10px 18px;border:none;background:var(--color-bg-secondary,#f8fafc);font-size:.8rem;font-weight:600;color:var(--sa-muted);cursor:pointer}.support-admin-tools-body{padding:12px 18px 14px;display:flex;flex-direction:column;gap:10px;border-top:1px solid var(--sa-border)}.support-macros-row,.support-merge-row,.support-tags-row{margin-bottom:0}.support-timeline{margin:0;padding:8px 0 0}.support-admin-composer{border-top:1px solid var(--sa-border);padding:12px 18px 16px;background:var(--sa-card)}.support-admin-composer-row{display:flex;align-items:flex-end;gap:8px;margin-top:8px}.support-admin-composer-tools{display:flex;gap:4px;flex-shrink:0}.support-admin-compose-input{flex:1 1;min-height:44px;border:1px solid var(--sa-border);border-radius:10px;padding:10px 12px;font-size:.86rem;resize:none;font-family:inherit;background:var(--color-bg-secondary,#f8fafc)}.support-admin-compose-check{display:flex;align-items:center;gap:6px;margin:8px 0;font-size:.78rem;color:var(--sa-muted);cursor:pointer}.support-admin-send-btn{width:44px;height:44px;border:none;border-radius:10px;background:linear-gradient(135deg,var(--sa-accent),var(--sa-accent-dark));color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;box-shadow:0 2px 8px color-mix(in srgb,var(--sa-accent) 35%,transparent);transition:transform .12s ease,box-shadow .12s ease,opacity .12s ease}.support-admin-send-btn:hover:not(:disabled){transform:translateY(-1px);box-shadow:0 4px 12px color-mix(in srgb,var(--sa-accent) 45%,transparent)}.support-admin-send-btn:disabled{opacity:.4;cursor:not-allowed;box-shadow:none}.support-admin-compose-hint{font-size:.7rem;color:var(--sa-muted);margin-top:6px}.support-admin-composer .input,.support-admin-composer select,.support-admin-composer textarea{background:var(--form-bg,#f5f7fb);border-color:var(--form-border-hover,#cbd5e1);color:var(--form-text,var(--color-text-primary))}.support-admin-composer .input:focus,.support-admin-composer select:focus,.support-admin-composer textarea:focus{background:var(--form-bg-focus,#ffffff);border-color:var(--form-accent,var(--sa-accent))}.support-admin-sidebar-wrap{width:320px;display:flex;flex-direction:column;min-height:0}.support-admin-sidebar-toggle{align-self:flex-end;margin-bottom:6px;padding:5px 10px;border-radius:8px;border:1px solid var(--sa-border);background:var(--sa-card);font-size:.72rem;font-weight:600;color:var(--sa-muted);cursor:pointer}.support-member-sidebar{flex:1 1;min-height:0;max-height:none;border-radius:14px;overflow:auto;box-shadow:0 1px 3px rgba(15,23,42,.05)}.support-admin-show-sidebar-btn{writing-mode:vertical-rl;padding:12px 8px;border:1px solid var(--sa-border);border-radius:10px;background:var(--sa-card);font-size:.72rem;font-weight:600;color:var(--sa-muted);cursor:pointer;align-self:stretch}.support-bulk-bar{border-radius:12px;padding:10px 14px}@media (max-width:1400px){.support-admin-kpis{grid-template-columns:repeat(3,1fr)}.support-admin-workspace{grid-template-columns:1fr 1fr}.support-admin-sidebar-wrap{grid-column:1/-1;width:100%;max-height:400px}.support-admin-conv{grid-column:1/-1;min-height:480px}}@media (max-width:900px){.support-admin-kpis{grid-template-columns:repeat(2,1fr)}.support-admin-workspace{grid-template-columns:1fr}.support-admin-queue-panel{max-height:360px}}[data-theme=dark] .support-admin-desk{--sa-card:var(--pa-surface,var(--color-bg-secondary));--sa-border:var(--pa-border,var(--color-border));--sa-muted:var(--pa-text-secondary,var(--color-text-secondary));--sa-chat-bg:linear-gradient(180deg,var(--color-bg-primary) 0%,var(--pa-surface,var(--color-bg-secondary)) 55%)}[data-theme=dark] .support-admin-kpi{background:var(--pa-surface,var(--color-bg-secondary));box-shadow:var(--shadow-card,0 2px 8px rgba(0,0,0,.25))}[data-theme=dark] .support-admin-kpi strong{color:var(--color-text-primary)}[data-theme=dark] .support-admin-kpi--warn{background:linear-gradient(180deg,rgba(239,68,68,.12) 0,var(--pa-surface,var(--color-bg-secondary)) 100%);border-color:rgba(248,113,113,.35)}[data-theme=dark] .support-admin-conv,[data-theme=dark] .support-admin-queue-panel{background:var(--pa-surface,var(--color-bg-secondary));box-shadow:var(--shadow-card,0 2px 8px rgba(0,0,0,.25))}[data-theme=dark] .support-admin-conv-empty h3{color:var(--color-text-primary)}[data-theme=dark] .support-admin-action-btn{background:var(--pa-surface-muted,var(--color-bg-tertiary));border-color:var(--pa-border-strong,var(--color-border-strong));color:var(--color-text-primary)}[data-theme=dark] .support-admin-action-btn--primary{background:rgba(14,165,233,.15);border-color:rgba(56,189,248,.35);color:#7dd3fc}[data-theme=dark] .support-admin-msg-bubble{background:var(--pa-surface-muted,var(--color-bg-tertiary));border-color:var(--pa-border,var(--color-border));color:var(--color-text-primary)}[data-theme=dark] .support-admin-msg--internal .support-admin-msg-bubble{background:rgba(251,191,36,.12);border-color:rgba(251,191,36,.35);color:#fde68a}[data-theme=dark] .support-admin-tools-toggle{background:var(--pa-surface-muted,var(--color-bg-tertiary));color:var(--color-text-secondary)}[data-theme=dark] .support-admin-composer{background:var(--pa-surface,var(--color-bg-secondary));border-top-color:var(--pa-border,var(--color-border))}[data-theme=dark] .support-admin-show-sidebar-btn,[data-theme=dark] .support-admin-sidebar-toggle{background:var(--pa-surface-muted,var(--color-bg-tertiary));border-color:var(--pa-border-strong,var(--color-border-strong));color:var(--color-text-secondary)}[data-theme=dark] .support-admin-show-sidebar-btn:hover,[data-theme=dark] .support-admin-sidebar-toggle:hover{color:var(--color-text-primary);border-color:var(--sa-accent)}[data-theme=dark] .support-bulk-bar{background:var(--pa-surface-muted,var(--color-bg-tertiary));border-color:var(--pa-border,var(--color-border))}[data-theme=dark] .support-admin-chat::-webkit-scrollbar-thumb{background:rgba(148,163,184,.45);background-clip:padding-box}[data-theme=dark] .support-lock-banner{background:rgba(245,158,11,.12);border-color:rgba(251,191,36,.35);color:#fde68a}[data-theme=dark] .support-lock-banner.locked-other,[data-theme=dark] .support-sla-banner{background:rgba(239,68,68,.12);border-color:rgba(248,113,113,.35);color:#fca5a5}[data-theme=dark] .support-admin-composer .input,[data-theme=dark] .support-admin-composer select,[data-theme=dark] .support-admin-composer textarea{background:var(--pa-surface-muted,var(--color-bg-tertiary));border-color:var(--pa-border-strong,var(--color-border-strong));color:var(--color-text-primary)}